2020 Virus Cancelation

Posted by: kscope

Much of our policy is in line with what face painters and balloon twisters are doing around the US, including here in CT. Our friendly competition Kaleidoscope has a good explanation about where our budget goes here. While their budget and ours do not match identically, we hope that everyone will understand that these policies are put into place to both help the artists in our offices keep their jobs as long as possible (albeit working from home) and treating our customers with the love and respect we have for them.

We hope everyone understands that we are trying our best.

For clients who have current parties:

  1. We are currently operating within federal and state guidelines.
  2. If you have a party scheduled with us, consider it “pending rescheduling”. We cannot legally go out to any events, however small, right now.
  3. Your paid deposit can be used for any event and any type of entertainment (whether it’s yours or you chose to gift it to someone else)
  4. You will be able to reschedule your party for any date between when we’re allowed to operate again and July 31, 2021. This should be well over a year of options for you to choose from.
  5. At this time we are not able to issue any refunds since the refunds go to paying for the website, office staff, and accounting expenses that went into putting your party on the books. We are resisting any lay offs possible to the best of our abilities. However, again, we can apply it to any future party.
  6. We are working our hardest to get in touch with all of our clients and notify them of this policy.

For all parties who are currently interested in booking a party in June, July, or August with the hopes that we will be able to operate again by then:

  1. We still require the $100 deposit per artist as it pays for the website, office staff, and accounting expenses that went into putting your party on the books.
  2. If your party needs to be postponed due to federal or state mandates, or simply because you want to play it safe, we will be able to accommodate your requests easily and without any fees and move your party.
  3. If your party will be postponed because of a federal or state mandate: You will be able to reschedule your party for any date between when we’re allowed to operate again and July 31, 2021. This should be well over a year of options for you to choose from.
  4. If your party will be postponed because of a decision on your part but regarding the virus:
  5. You will be able to reschedule your party for any date between the original date of your party and 365 days after. This will be a year of options for you to choose from.
  6. Please be aware that we may have to suspend face painting services for part of 2020. If we do, we will be able to replace that service with balloons or any type of temporary tattoos at no extra cost to you.

While we are shut down, several of us are still working from home to give the best possible customer service possible to our clients. If you have any questions, reach out to us via email.

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